The General service management Project Template is perfect to manage all your service requests in one location and help your employees get the answers they need.
This is a business project.
Promote self-service: set up a knowledge base using Confluence to help employees find answers to common questions without having to engage a support agent. Show relevant articles to employees before they can submit requests and free up your agents’ time to focus on more complicated issues.
The icon of the project:
All the issue types of the project:
All the workflows of the project:
