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Priority Matrix for Jira Cloud

General Information








We found that many of our customers need to prioritize their tickets based on two factors coming from a business logic and not on the criteria of the user who opens the ticket or the agent who is attending it... and this is our Solution: Priority Matrix!


With this app, the goal is to simplify the user experience, empowering the users with role Project Admin the ability to make or modify the priority matrix in a friendly way through the project configuration and creating two separate fields in the Project level.

Depending on the need, one can be in the ticket creation which is filled in by the reporter (Urgency) and the other in the edition, which is filled in by the agent (Impact) or both can be available from the creation of a new Issue or editing an Issue.

In this way the Priority field is calculated automatically at each Urgency/Impact change and not at the user's discretion.

See this short 2-minutes video:



How does it work?

It is really easy, but Project Admin role is needed to create the first configuration of the Priority Matrix, also the help of the Jira Admin to include the new fields in the Project Screens

0. Talk with your Jira Admin in order to add the fields Impact and Urgency to the Screens of your Project


1. Go to your "Project settings" and click in "Apps" → "Priority Matrix"


2. Click in "Impacts" in the Priority Matyrix screen and fill the values like in this example



3. Click now in "Urgencies" and complete the rest of possible options for the Issues of the Project


4. Select "Priority Matrix" and complete the values with the possible Priority options. Click "Save changes"



5. It's turn to test the new feature! Create a new Issue in the project and select both values "Impacts" and "Urgencies"


6. You can also edit an Issue and recalculate the Priority changing the values of Impact and Urgency


7. That's all! We will introduce new powerful features in the next months!


Release Notes

  • 2023-01-07 First public version of the App