Project: General service management Project Template

The General service management Project Template is perfect to manage all your service requests in one location and help your employees get the answers they need.

This is a business project.

Promote self-service: set up a knowledge base using Confluence to help employees find answers to common questions without having to engage a support agent. Show relevant articles to employees before they can submit requests and free up your agents’ time to focus on more complicated issues.

The icon of the project:

All the issue types of the project:

All the workflows of the project: